Current situation in Luhansk

From a friend who has close family in the area:

What they don't talk about on BBC: Lugansk (my hometown in the east of Ukraine) is now fully blocked by pro-Russian terrorists. There's currently no electricity or running water supply, no Internet, mobile or landline connection. People are completely cut off from the rest of the world. Those who try to leave through the so-called green corridor, risk being shot by the terrorists, vehicles are often confiscated and volunteers are kidnapped. Food and water supplies are scarce. Shelling doesn't cease throughout the day, people are too afraid to go outside and often spend days hiding in air raid shelters. Those with serious health problems are dying because they can't get medication. And it's just one town in Eastern Ukraine. Now, what is it but Russia-orchestrated genocide of the 21st century?